Where's Your WOW?

When you think of June, you often think of summer, beach vacations, and spending some time by the pool. This month, Residential Finance Corporation is giving you another reason to appreciate June. We are celebrating National Homeownership Month and 15 years in business by giving away $2,000—enough to make a dent in your mortgage payment! [...]

For the past 3 years I’ve been going to Walt Disney World in Orlando, Florida on a yearly vacation. Every year the theme parks host a half-marathon and marathon in January.  I’ve had an amazing experience each time I’ve been, not because of the race, but because of the atmosphere that Disney has created. Know the [...]

For a few years in the early 2000’s, I lived in a small town in northeastern Pennsylvania. It was a typical formerly glorious American town that boomed when coal and railroads where the fuel and transportation of choice. Over the last few decades, however, it had fallen into the kind of sad disrepair that many [...]

Ever wonder what’s happening out there in customer service? Here are a few links from around the Web. Steve Jobs had his hands in customer service, even sending emails and making direct calls to consumers! Another cringe-worthy air travel story…made right by excellent customer service. The United States Postal Service (finally) considers going digital to [...]

If you’re like me then you, too, are hooked on a legally addictive stimulant. Oh yes, the first thing I think about when I roll out of bed? Coffee. And of course, I’ve been to Starbucks a time or two. Maybe it’s just me, but it seems like they employ some super chipper people for [...]

Story One I remember running through the airport, sobbing. I had been away from home all summer, and I was on the last leg of my flight back when one flight was delayed due to weather, and my whole schedule had been rearranged. I was about to miss my new connecting flight, and all I [...]

Just in time for the holidays, the NRF Foundation and American Express conducted their annual survey to see who consumers rank as having the best customer service in retail. In alphabetical order, the top ten finalists chosen by over 9,000 participants are: -    Amazon.com -    JCPenney -    Kohl’s Department Stores -    Lands’ End -    L.L.Bean [...]

The other day I was visiting my local grocery store when I experienced something I hadn’t before. As I was checking out in the express lane, my cashier asked me how my day was. I was about to answer with the usual not-quite-interested response (“I’mfinethankyouhowareyou?”), when I noticed that she was actually looking at me, [...]

Recently, I read the “Greatest Customer Service Story Ever Told,” by Peter Shankman, author of the book, “Customer Service: New Rules for a Social Media World” on his website. I’d advise clicking over to read the whole thing, but here’s a quick summary: A long time fan of Morton’s Steak House, Peter made it a [...]

On my way to the office on Fat Tuesday, I stopped by my local grocery store to pick up a “King Cake“ to take to the office.  It’s been a tradition of mine to do this for more years than I can count and I was excited!  When I walked into the store I expected to [...]