Values
We pride ourselves on a philosophy built on the foundation of three principles: relationship, integrity and value.
In order to achieve our mission of providing best in class service to our employees and to our customers, we have adopted a value system built on three key components: integrity, relationship, and value. These work together to create a community of people working together for a common goal, like a family.
RFC Value System
Integrity
Whether you're an IT rocket scientist, a seasoned loan officer, or a marketing guru – a career at Residential Finance is about under promising and over delivering. It's about ensuring your actions match your words. It's about returning calls right away – to each other, to our vendors, and to our customers. That's integrity. And, integrity is never forgetting that a home loan not a business transaction – it's the financial security of our customers and the place they put their children to sleep in, every night.
Relationship
A career at Residential Finance is more than funding loans. It's remembering that we are people working with and for people. It's taking the time to form deep relationships with our coworkers, customers and the community. It means not only knowing our clients credit history but also knowing their children's names and personal goals. That takes work and it doesn't happen overnight. But, it's rewarding and it's worth it.
Value
Price is what you pay; value is the tangible commodity of what you get. Value is more than a great interest rate on your home mortgage. It's closing your loan on time, returned. In the end, value is about increasing the quality of life for everyone involved in the process – our customers, each-other, our vendors and suppliers.
As A Family
Work has a tendency to become a second home. When we spend 40 hours a week in the company of other people, they tend to feel like family.
At RFC, it's no different. We all believe in our value system, work together to achieve the same goal, and understand each others successes and struggles.
This atmosphere allows us to laugh, share, play and work together. It is truly the kind of family you feel proud to be a part of.
